1 hour ticket response
Timeliness is our fundamental task and that’s why we’ve got a team of trained support engineers who will be happy to provide a fast response to any question that you could possibly have. Simply send your customer support ticket from your Site Control Panel and we’ll respond within one hour at the latest. In fact, we work hard and aim for a twenty–minute helpdesk ticket response time.
An Outstanding Customer Service
Each member of our tech support team has lots of years of experience in the Linux shared services world and the vast majority of them have worked for us for at least five years. They are all prepared to reply to all your questions in the most professional way possible.
An Easy–to–Browse Help Center Section
To help you find a quick tip on how to use a certain feature, we have integrated a very intuitive Help section in your Site Control Panel. You can browse through a broad collection of web hosting account administration articles and website administration articles, have a glance at our F.A.Q. archive or check out our instructional video tutorials.
