Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user help staff is educated to efficiently care for all our Linux shared services clients’ inquiries and guidance inquiries. Through our ticketing system, you will be able to post your inquiry and a support staff representative will, no doubt get back to you in less than max 60 minutes. In fact, practice proves that the typical response period is Twenty minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our assistance service is provided by a group of educated employees which are able to answer to your query as quickly as possible. You’ll be able to get hold of the tech support team by launching a technical support ticket from your Site Control Panel or by sending us an e–mail. On working days, you may as well contact us on the phone or take advantage of the live chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • Should you need help while performing tasks within the Control Panel, it is possible to always select the Help control key and find your issue in the list of articles that will pop up. We have also turned a lot of the posts into educational videos. The catalogue of educational videos will load if you select the Videos key available in the top right angle.