Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • All your support requests will be replied to in no more than 60 min after the support ticket or e–mail was submitted. If your case needs further assistance from an administrator, we’ll direct the trouble ticket or the e–mail to the person on duty then leave a comment to inform you that more time will be required for discovering the best solution. If you make use of the Optional Managed Services package, any of the server administration services included there will be performed whenever you choose.

  • Top quality support service

  • A Top–Notch Technical Support Service

  • We will be online for you 24/7 to respond to any queries that you may have about our Site Control Panel and any of the applications that we have preinstalled on your behalf on the dedicated hosting server. If you also require support with server admin procedures, you can take advantage of our Optional Managed Services package, which includes data backup disk storage space, Operating System updates every week, server monitoring and rebooting procedures, plus software installation and troubleshooting services.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Site Control Panel was pre–installed for every Linux dedicated hosting server. Among its characteristics is a rather handy integrated knowledgebase that will walk you step by step on all the actions that you can carry out. Most help articles also video versions that show all the tasks that you can carry out in a highly illustrative way. You can find the instructional articles and the video tutorials in the upper right corner of each section of the Site Control Panel.