Being able to communicate with your shared hosting company any time you have any type of questions or encounter any issues is really important and how fast they'll answer and react is usually essential, particularly if your web site is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are an easy way to distinguish actual providers from resellers. The latter usually respond just to e-mails or support tickets and you will have to wait for a whole day or maybe more in order to receive an answer. When the problem involves a couple of replies, you could end up losing a few days so as to get a problem solved. When you use the services of a genuine and reliable website hosting supplier, you'll be able to get in touch with the support team at any moment and receive an instant reply no matter what the issue or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Hosting

The customer and tech support services for our shared hosting packages are round-the-clock, therefore you can forget about waiting for a couple of days so as to receive assistance. If you aren't our client yet, you can give us a call, chat with a representative or send an e-mail. If you already have an account, you'll be able to open a support ticket on top of the other three methods of contact. You are able to pick the most suitable way to contact us based on where you are or the device you are using. We will help you for almost any hosting-related question that you may have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you can open a ticket, but even then the max reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

You're able to try our support services even before you purchase a semi-dedicated server account from us since we have telephone and live chat support for billing, pre-sales and general questions. Our agents will assist you to select the perfect plan or provide you with info about our servers, in order to confirm if the system requirements for your sites are met. When you are an active client, you will also be able to contact us through electronic mail or via our ticketing system, which is accessible via the Hepsia hosting Control Panel. We guarantee that any time you use any of these 2 ways of communication, you'll get a response within less than an hour and that’s 24/7, which includes weekends and public holidays. If you've employed the website hosting services of other service providers, even large ones, you are able to compare the reply time as it usually takes a whole day for them to handle a ticket.

24/7 Customer Support in VPS Web Hosting

If you purchase a virtual private server through us, you'll be able to use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have a couple of local telephone numbers in the United States of America, Great Britain and Australia plus a live chat service. If you are a current customer and you require assistance with some technical issue which requires additional time to analyze or resolve, you can open a support ticket through your billing account or you will be able to send an email message and we will handle the trouble and send you a reply within 1 hour. The answer time is guaranteed 24/7, which includes holidays and weekends, still for many problems it takes a maximum of 30 mins to receive support. Our support service covers your VPS as well as all pre-installed software it comes with, so in case you'd like to have help with third-party software, you'll be able to check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to receive quick support in general, let alone if you run a whole server, so every single dedicated server that we supply features 24/7 support with 1-hour response time guarantee whatever the issue. The service is absolutely free for all issues with the server or the software that was installed by our administrators through the setup, which means that you are able to get in touch with us as many times as you wish, even during holidays. You can either open a ticket from the billing area or you can send an email message, and the actual answer time for both rarely surpasses thirty minutes as we have admins available 24-7-365. In case you need general information about our servers or you have some billing question/issue, you may also call one of the local phone numbers we have on 3 different continents or you could employ our live chat service and speak to a representative online. For third-party software assistance, we offer a Managed Services upgrade, that you're able to include to your server plan through the billing Control Panel.