In case you have a website, a problem can always occur and it does not necessarily have to be connected with the hosting service itself. For example, something can go wrong when you update a software app or some important content can be edited or erased mistakenly. Whatever the essence of the problem is, you’ll have to contact the respective help desk support staff and request them to retrieve a backup or to assist you in dealing with the problem that you are facing. How timely they’ll do that will predetermine the time that your websites will be down. For given sites such as social networking websites or shopping portals, an elongated downtime often means lost visitors and money. Because of this, it is rather important for you to use the services of a web hosting company that provides not only a good customer service, but also a quick one.

One-Hour Response Guarantee in Shared Hosting

If you are using any of our Linux shared services and you’ve got a query or come across a certain complication, you can get in touch with us 24x7x365 by opening a ticket or by sending an e-mail and we’ll make certain that you get a response in no more than 1 hour. In case the issue can be solved, we’ll do it before we respond to you, whilst in case there is something that you need to do on your end, we will provide you with all the required details – what settings to check, what workable solutions to try out, and so on. Usually, you will receive a response within less than 30 minutes, which means that waiting around for hours and hours or even for more than one day to get support is something unthinkable. Our 1-hour reply guarantee is valid for any enquiry that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a ticket through your web hosting Control Panel or write an email connected to your semi-dedicated server, you will have a reply within no more than 60 minutes. You can contact us whenever you like with regards to billing, technical or general issues and given that we’re working 24 hours a day, 7 days a week, 365 days a year, you’ll invariably get help without any delay. Depending on the specific question or issue, we’ll give you more details, rectify the predicament if it’s been caused by something that is within our reach or instruct you on what steps to take if you have to alter a specific setting for an Internet app that we cannot access. You can just forget about waiting around for an entire day for every single answer. Actually, in most cases we answer emails and tickets within 20 to 25 minutes max.