A live chat is a real-time method of communication between a website hosting company's support crew and its clients. It is a very efficient method to get some info about the website hosting services or have some issue resolved because you are talking to a live representative. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the reduced chance of mistakes at the time you exchange info like usernames or domain names, the quicker response time since the communication is real-time as well as the fact that you don't need to stay on the chat constantly - you are able to do something different while the representative investigates the issue involved. What's more, you can join a live chat room from any computer that is connected to the web, avoiding the telephone rates that you will need to pay in case you're calling to a different country.

Live Chat Support in Shared Hosting

As we acknowledge the fact that various situations are usually resolved if you talk to a live person, we provide a live chat service for all our potential and existing customers. The chat is online every day and our customer care agents can assist you with a wide range of questions and issues. In case you are not our customer yet, you are able to learn more about our shared hosting packages and the hosting platform in general so as to be certain that your websites will run efficiently on our servers. If you already have an account and you have some questions or you have any troubles with any of our solutions, you will be able to get in touch with us through our live chat and we can provide you with the needed information or help you troubleshoot the issue. You'll have to open a trouble ticket for some problems that require more time or the help of a system administrator, but for the majority of common troubles you'll get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as standard with our services, therefore if you have any questions regarding our semi-dedicated hosting, you'll be able to talk with our customer support team at any moment regardless if you've already acquired your account or not. Generally, the chat service is for pre-sales, billing and common questions and issues, but we are able to help you with quite a few technical questions as well. We can help you pick the optimal plan for your sites if you do not have an account yet, we can reply any kind of billing questions or concerns you may have or we can help you with setting up your new e-mail address on your computer or smartphone - all of this will be done quickly since our live chat service is online all day, every day. Any time you need support, you'll be able to chat with an agent and save a lot of time.