If you’ve purchased a web hosting package and you’ve got certain queries connected to a given feature/function, or in case you’ve stumbled upon a certain difficulty and you need help, you should be able to contact the respective support staff. All hosting companies deploy a ticketing system no matter if they provide other ways of contacting them aside from it or not, since the most efficient way to solve an issue most often is to submit a ticket. This method of communication renders the replies sent by both parties easy to track and permits the technical support team representatives to escalate the issue in the event that, for instance, an administrator needs to get involved. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you have to use no less than two different accounts to touch base with the tech support staff and to actually administer the hosting space. Constantly switching between the accounts could sometimes be a bore, not to mention the fact that it takes quite a long period of time for the vast majority of hosting companies to answer the ticket requests themselves.

Integrated Ticketing System in Shared Hosting

Our Linux shared services include an integrated support ticket system, which is an indivisible part of our custom-created Hepsia hosting Control Panel. In stark contrast with other similar tools, Hepsia will permit you to manage everything connected with the hosting service itself in the very same place – invoices, web files, e-mails, tickets, etc., avoiding the need to use different interfaces. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can submit a ticket with a few clicks of the mouse without having to leave your hosting Control Panel. In the meantime, you may choose a category and our system will present you with a variety of educational articles, which will supply you with additional information and which may help you solve any given issue before you actually open a ticket. We guarantee a support ticket response time of maximum 1 hour, even if it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is integrated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated hosting, which suggests that you won’t require a separate platform to contact our customer care staff – you can do it on the spot the moment you stumble upon an issue. Posting a new ticket takes a couple of mouse clicks and finding an older one is just as simple. Using our smart search functionality, you can quickly find any ticket that you have already sent. You can send a ticket at any given point in time since our client care staff representatives are available 7 days a week and respond in less than sixty minutes, although it rarely takes that much to receive a response. With the Hepsia Control Panel, you will have everything in one single place and you can just forget about the need to sign in and out of two or more platforms to resolve a simple problem.